GameStop Gift Card Invalid? Here's What Worked for Me

I had some old GameStop gift cards that when I tried to use them… They just didn’t work.

I was afraid that maybe they’d been hacked, but they didn’t even show a zero balance. The number was just “invalid.”

I tried going to a physical store, but the employees couldn’t help me. I tried calling the number on the back of the gift card, but all I could access was an automated line that told me the gift card number was invalid.

Finally, I found a different 800 number on GameStop’s Contact Us page. I called that number and talked to a real, live human. That real, live human was super helpful and, just by the gift card number alone (she didn’t need the access code) was able to find the balance.

A week later I received the balance on a new gift card via email. I had recovered the GameStop gift card balance.

I printed the email, took that printout along with my son to GameStop, and let him choose a game.

The game he chose? Princess Peach: Showtime! Why? Because he thought his younger sister would enjoy it.

Here’s the timeline it took me to recover the gift card:

• Visited the physical store on October 12, 2024 and tried to use the old gift cards.
• Called the 800-number on October 17, 2024.
• Received new gift card via email October 21, 2024.
• Visited the same physical store again on November 16, 2024.

And here’s a couple Reddit threads that helped me figure out what to do:

• Need advice how to recover the balance on an old gift card.
• GameStop Gift Card Number Invalid